Policies -- these are the rules that let the magic happen, unhindered.
Gosh, we don't love rules, but we do love to keep things fair for everyone. A few simple rules help us to be able to offer the amazing prices that we offer for simply the best, high end, most effective procedures available anywhere.
As always, products and services purchased directly from Krave will have no expiration date. You can use your services in a day, a week, a month, a year, or a decade -- as long as you follow the rules.
Services and procedures purchased through a third party such as Groupon have a 1 year expiration date. (We do generally honor even expired purchases.)
A 48 hour cancellation policy applies. If you make and keep your appointments, this is something you'll never need to worry about. If you need to cancel or reschedule an appointment, please always provide a minimum of 48 hours notice. If you cancel or reschedule your appointment with less than 48 hours notice but more than 24 hours notice, it is considered a broken appointment, but the appointment can be rescheduled one time.
Late Cancellation or no-show (24 hours notice or less)
If you break an appointment without calling, cancelling, or rescheduling PRIOR to the day of the appointment, the procedure may be forfeit and rescheduling may not be permitted as late cancellations are a less than favorable use of resources that raid the cookie jar and raise prices for everyone. Permission to reschedule after a broken appointment with 24 hours notice or less will be on a case by case basis. We generally give a one time courtesy because we know -- mistakes happen. This rule is really in place for the serial late cancel / no-show bandit, but it is necessary, sadly.
A no call / no show broken appointment (24 hours notice or less) may result in forfeiture of the procedure. Multiple no call / no show appointments could result in lo not only the loss of the procedure but also permanent removal from the Private Sale Emails program. Certainly not the way we hope things will go.
Broken appointments are an expensive waste of resources that raise the cost of procedures for everyone -- which is really not fun. Things happen. People get sick. But we do have staff to pay and work with narrow margins and high demand, so the attendance policy is necessary and enforced.
What about Covid?
Having covid does not change the attendance policy or excuse anyone from the notification requirement.
Refund Policy
Sale prices, pre-paid procedure purchases, and deposits are nonrefundable, but are fully transferable and exchangeable.
In order to offer the excellent high end procedures that we do, pricing and policies are streamlined to keep our tight margins profitable. Streamlined and strict policies protect the business, our employees, and patients, making it possible to continue our mission of making these procedures available with the highest possible clinical outcomes, customized procedure plans, all with sensible pricing.
Consultation Fees
All consultation fees are non-refundable, as they cover the time and expertise of our providers.
Prepaid Treatments and Packages
Prepaid treatments and packages are non-refundable. However, unused portions of prepaid treatments can generally be applied as credit toward other services or products, assuming that there are no late cancelation violations.
Products
For non-prescription and non-customized skincare or retail products, we offer refunds or exchanges on unopened, unused items returned within 14 days of purchase with a valid receipt.
Opened or used products, and all prescription products are non-refundable due to safety and hygiene concerns.
Treatment Satisfaction
Our goal is to deliver the best possible results. However, individual outcomes vary due to personal factors such as skin type, lifestyle, and adherence to aftercare instructions. Refunds are not issued for dissatisfaction with treatment results.
If you have concerns about your results, we encourage you to schedule a follow-up appointment. We are committed to working with you to optimize your outcomes.
Cancellation Policy for Ellacor and Model Calls
While we require at least 48 hours’ notice for typical appointment cancellations or rescheduling, exceptions to this rule include Ellacor (Ellacor patients need a minimum of 7 days to prep for procedure and the appointment time requires nearly half a day, so can be difficult to fill with short notice.) Ellacor procedures require 8 days notice minimum to cancel or reschedule.
Late cancellations or no-shows may result in a forfeited deposit, procedure, or a substantial cancellation fee.
Model Calls
Every once in a while Krave offers exceptional pricing for the more adventurous amongst us! Purchasing a model call or casting call requires and implies that you give unrevocable rights to Krave to release your before and after photos as they may be used in marketing, teaching, submissions of our work to national and international symposiums and more. Model calls and casting calls are very limited space and often done in conjunction with a vendor that sponsors part of the product, consumables, or advertising costs -- and Krave forwards a portion of the savings on to our existing clients that agree to be models.
Is modeling right for you? It is imperative that models are friendly, calm, patient and reliable. Model calls typically include a specific date or time frame for participants to complete the procedure and after pictures by. Failure to do so jeopardizes opportunities to work with our vendors and any opportunity that that or a submission may have provided.
Failure to properly attend to the model call responsibilities by such activities as not arriving when scheduled, not following important pre care protocols, or by not abiding by deadlines and requested "done by" dates, may forfeit your space and your procedure, and may prevent you from participating in future model calls.
Many model calls can not be "rescheduled" as the date is set around a training class, submission deadlines, or some other fixed date that is often outside our control. Please be courteous and considerate when choosing to be a model by keeping your commitment, following all pre-care and after care protocols in detail, arriving on time, and making time for "after" photos as requested.
We value your trust and are dedicated to ensuring your experience with us is both positive and transformative. If you have any questions about our refund policy, please don’t hesitate to contact us at holly@kravemed.com.
Gift Certificates | Gift Cards
Gift Certificates and Gift Cards can be used towards any procedure or product in office with no black out dates -- they work just like cash, but cannot be traded for cash. They do not expire and can be gifted.
Existing Credit
Existing credit can be used towards just about everything except our unusually exceptionally priced Goodie Bags, BOGO's, Stock-Up Sales, Model Calls, etc. These deals beat even our flash sale pricing and are delicately planned to at least break-even. It's important to streamline processes while bringing the joy and rejuvenation.
Be Kind.
Our staff works diligently and many long hours to take care of our patients. While we strive for excellence, we are often very, very busy -- and aren't always perfect. Our team takes 200-300 calls a day and helps provide service to our 11,000+ amazing clients. Please have compassion, patience and understanding. Mean will not be tolerated. It's pretty simple. Be kind. Be patient. Enjoy the amazing procedures.
Krave is a safe space.
You are welcome here regardless of who you love, which bathroom you choose, which pronouns you use, the shade of skin you're wearing, or which (if any) religion you think is cool. Poor behavior of any type is unacceptable -- whether towards our team or our other patients -- and may be grounds for you to be refused care, forfeit your procedure, and / or be expelled permanently. Be respectful.
Flying in to see us?
We're happy to help. Please contact Cory 720-565-6695, our razzle dazzle patient care coordinator with all the answers. She'll be happy to recommend accommodations and transport close to the office, and will make sure that your in-and-out procedure visit goes off without a hitch. We can often accommodate flight schedules with special appointment times and custom modified treatment plans to maximize a quick visit. Let's see what we can make happen.
Got neuro-spice?
Us too. We'll happily work to accommodate your needs and to schedule you with someone who gets it at our Broomfield office. Give us a heads up when you schedule your appointment about what may be needed to make your visit a success and we'll do everything we can to make your time with us more comfortable, or at least less annoying :D.
Need complete anonymity, a private entrance, and secret late night or weekend procedure? Let's chat. We've kept some pretty fun secrets over the years.
